To obtain s rewarding and challenging sales job in the construction/contractor arena.
Shawn P. Graham
OBJECTIVE
A challenging sales position with a growth-oriented company utilizing 21 plus years related background and, coupled with positive performance, leading to professional career growth and advancement opportunities.
BACKGROUND SUMMARY
Sales: 9+ years-industrial sales, 12 years advertising sales, customer service and marketing. Skilled in telemarketing, inside and outside sales, techniques of presentation, persuasion, negotiation and closing. Customer service follow up. Results oriented.
Communication: Deliver articulate and effective presentations. People and Service Sensitivity; maintain high quality standards of service and support.
Leadership: Staff supervision, motivation, training, and scheduling; administration, planning, organization and time management. Multidisciplined; hands-on/rolled-up sleeves style. Creative problem solving and troubleshooting.
PROFESSIONAL EXPERIENCE
IDEARC MEDIA / VERIZON YELLOW PAGES – BEDFORD, NH.
Premise Account Representative September 2006 – Current
Senior Advertising Account Representative November 2000 – September 2006
New Business Account Representative June 1999 – November 2000
Advertising Account Representative October 1996 – June 1999
Primary Responsibilities: contacting current and non-advertiser customers through directory campaigns. Required to prepare and organize accounts to sell and promote print Yellow Pages Advertising, Internet Search Marketing Advertising and Direct Mail Solutions by bundling product lines; while at the same time maintaining high customer care and customer service standards.
Primary accomplishments include, but not limited to:
• 20% Net Growth sales on $317,256 handle (Outside Premise)
• 60 Non & New conversions for a total of $92,784 (Outside Premise)
• 95 Non & New conversions for a total of $119,112 (Senior Telephone)
• 20% Net Growth sales on $571,464 handled (Senior Telephone)
• 161% above objective in non-advertiser dollars sold (NBL Position)
• 209% above objective in non-advertiser conversions (NBL Position)
• 138% above objective in new-install dollars sold (Telephone Sales)
• 203% above objective in new install conversions (Telephone Sales)
(Continued)
SPARTAN TOOL – MENDOTA, IL. July 1995 – October 1996
Regional Sales Representative
Primary Responsibilities: contacting customers through route sales and telephone marketing. Required to sell promote and demonstrate new and existing product lines, as well as, high quality product service. Required to grow customer base by cold calling and presentation at trade shows. Customers consisted of commercial, industrial, institutional and private contractors throughout the six New England states.
Primary accomplishments include, but not limited to:
• 137% of sales objective from previous year
• 235% above objective for new product sales
• 129% above new customer conversions
• 37% below company average for bad debt customers
HILTI INC. – TULSA, OK. February 1987 – July 1995
Territory Sales Representative
Primary Responsibilities: contacting customers through jobsite and office sales as well as manage over the counter and telephone operations. Required to sell, promote and demonstrate construction tools and fastening systems. Customer base consisted of contractors, industrial, and institutional businesses throughout Essex and Middlesex counties.
Primary accomplishments included, but not limited to:
• Involved in selling and overseeing $5 million dollars annual sales including $900 thousand dollars personally
• Control and implemented operating budget of $70 thousand dollars annually
• Received Presidents Club Award 1993
• Managed and maintained inventory control (cost valued at $100,000 dollars) ensuring accurate stocking of merchandise and adequate quantities to meet customer demands.
EDUCATION
BACHELOR OF SCIENCE IN MARKETING
Plymouth State College – Plymouth, New Hampshire
Minor: Psychology
Member, Knights Of Columbus, Kappa Delta Phi Fraternity
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